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third party maintenance

  • Third party maintenance alternative to Cisco Smart Net Total Care

    Learn about Worldtech™, our affordable third party maintenance alternative to Cisco Smart NetThird Party Maintenance from World Data Products Total Care. World Data Products offers next business day replacement options for networking equipment, repair services and more! Click on the link below to see the video.

    Third Party Maintenance from World Data Products

  • What’s the Difference Between Refurbished Cisco Routers and Used Cisco Networking Equipment?

    Whats the Difference Between Refurbished Cisco Routers and UsedWhat if someone offered you the choice between a refurbished Cisco router and a used Cisco router? The routers are the exact same model with the exact same configuration. This makes the routers virtually identical on paper. The only difference between them is that one of the routers is sold “used” or "as is". The other router is sold as “refurbished.” Why should you choose one router over the other?

    Is a used router the same thing as a refurbished router? No. The terms “used” and “refurbished” are often used interchangeably but aren't necessarily the same thing. With some sellers calling their networking equipment refurbished without a documented refurbishment process, it’s no wonder that buyers are confused when there is no way to verify the quality of the item.

    While refurbished routers are pre-owned (aka: used), not all used routers are refurbished. At World Data Products, our ISO 9001:2008 Quality Management System ensures that refurbished Cisco routers undergo rigorous testing, cleaning, and repair when needed to make them the superior, dependable choice every time. Also, refurbished routers from a trusted reseller will be tested and returned to the original equipment manufacturer (OEM) factory specifications. Used gear? Probably not. Our refurbished routers will come with a warranty and performance guarantee, and, the router is more likely to be eligible for Cisco Smart Net Total Care or third party maintenance. If you think you will get this quality guaranty with any used router, think again.

    While used and refurbished routers often look the same at first glance, only refurbished routers will provide a like-new product that you can count on. To learn more about how refurbished Cisco routers, switches, and other networking equipment can benefit your organization, call 888-210-7636 or contact one of our IT Hardware Specialists today for a free consultation today.

    Buy refurbished Cisco routers in our online store here

  • IT Hardware Resellers

    What You Need to Know About IT Hardware ResellersThere are two types of IT hardware resellers: original equipment manufacturer (OEM) partner organizations and independent hardware resellers such as World Data Products.

    Chances are good that you have done business with both types of vendors. Here is a comparison of the two business models, and why we have leaned towards the advantages of being an independent IT hardware provider.

    OEM Partner Resellers:

    • Has a signed agreement with the manufacturer that states that they will offer the OEM’s line of products
    • May have limitations regarding other product lines or channels in which they may sell
    • Is likely authorized to sell OEM warranties and maintenance
    • Has the rights to use logos and other branding in their marketing
    • May or may not offer refurbished products
    • Probably does not buy used server or network hardware directly from end users

    OEM Partner Summary: Partner resellers are ideal for organizations that are interested in buying new equipment and typically refresh areas of their data center every three years.

    Independent IT Hardware Resellers:

    • Are independent of manufacturers and have no limitations on what they can sell
    • Offer third-party maintenance agreements to service or repair any brand of data center hardware
    • Will find the best possible new or refurbished hardware solutions for your company's requirements rather than being confined to a specific manufacturer's restrictions
    • Can stock or source legacy or "end of life" servers, networking items, and parts
    • Do not sell OEM maintenance and support but offer third party maintenance options at a fraction of the cost of OEM maintenance programs
    • Typically offer buyback programs to purchase used servers, storage, and networking gear directly from the end users
    • May offer additional data center services such as on-site or off-site data erasure or destruction, data migration, e-waste recycling, and other solutions
    • Sell server upgrades and custom configurations
    • Companies that buy and sell used equipment have short lead times. Need something fast? Our extensive inventory enables us to receive orders and sell server configurations that can ship same day.

    Independent Reseller Summary: Independent hardware resellers are a good fit for organizations that seek to fully leverage their IT budget, or are looking for single-source solution providers that provide an array of value-added services.

    There are benefits and limitations with both types of IT resellers. Many organizations rely on both depending on the application. The key lies in choosing a partner that will best meet your company's needs for the project at hand and the budget available.

    Questions? Call 888-210-7636 or contact one of our IT Hardware Specialists today for a free consultation.

     

  • 5 Ways to Reduce Network Hardware Maintenance Costs

    5 Ways to Reduce Network Hardware Maintenance CostsLooking for ways to lower your Cisco networking maintenance costs? Many IT departments are doing the same thing. Network hardware maintenance can take a big bite out of the annual IT budget. Plus, the network is mission critical so most companies require some type of maintenance plan. Here are 5 ways to reduce the cost of maintenance without sacrificing quality:

    Shop Around: Getting quotes from multiple potential vendors is one of the easiest ways to cut costs out of your IT budget. By shopping around, you can get a better sense of what a reasonable price is for the level of coverage you need. As with anything, if a particular estimate seems too good to be true, it probably is.

    Consider a third party maintenance provider: Third party maintenance providers can offer maintenance plans that provide similar coverage for a fraction of the price. Plus, a third party provider has greater flexibility to tailor a plan to your needs. Concerned about quality? It depends on the organization. However, sometimes the manufacturer uses the same third-party provider to handle some of their maintenance coverage.

    Ask for the best possible deal: Rates are negotiable! Always ask, "Is this your best price?"

    Avoid automatic renewal clauses: As you read your contract, keep an eye out for auto-renewal clauses and do your best to avoid them. Automatic contract renewals might be positioned as a benefit for you (no lapse in coverage) but without an end date in sight, you may lose the opportunity to ask for better pricing or better coverage.

    Consider locking in your annual rate for three to five years: One of the best ways to save money on your maintenance program is to negotiate a set rate for the next three to five years. This will eliminate the need to renegotiate each year and will make budget planning simpler. But be sure to arrange for the opportunity to negotiate a new contract at the end of the term of the agreement.

    Networking equipment maintenance is often an important necessity, but there are ways to lower your costs. Shop around, and you're on your way to significant cost savings!

    World Data Products offers basic networking maintenance services as well as custom-designed options to meet your organization's needs. Our Worldtech™ programs utilize certified technicians to deliver fast resolution to keep everything running smoothly, or repaired/replaced as quickly as possible when that is necessary.

    Questions? Call 888-210-7636 or contact one of our Networking Maintenance Specialists today for a free consultation.

  • Alternative to Cisco Networking Maintenance

    Alternative to Cisco Hardware MaintenanceIt’s no secret that Cisco Smart Net Total Care is expensive, but IT departments continue to buy Smart Net coverage because it works and provides peace of mind. What if you could obtain a similar maintenance program complete with options for next business day replacement, but for a lot less money?

    It's like this: Network maintenance programs are a lot like car insurance. You need to have it but only use it once in a while. Like car insurance, you can pay a range for the same coverage depending on which provider you choose. The good news is that Cisco is great networking equipment and very reliable. The other good news is that it's often mission critical and there has to be a plan that includes a spare on the shelf or in the rack, or at least next business day replacement.

    Imagine paying 50% less for the same network hardware coverage and working with a trusted company that has been in the IT hardware industry for thirty years and has thousands of networking items in stock. The Worldtech™ maintenance program from World Data Products provides the peace of mind you need, at a price that is well under the OEM, and very competitive when compared to other third party maintenance providers.

    Here is how a third party network maintenance program can be a benefit to your department:

    Third party network maintenance offers considerable savings versus OEM plans. The biggest reason that companies use third party maintenance is because of the significant savings. Who wouldn't be interested in a plan that offers most of the coverage options that the OEM offers, but at half of the cost?

    Third party plans can cover legacy products no longer supported by the OEM. IT hardware manufacturers encourage or require upgrading to their newest equipment on a schedule, roughly every three years. As a result, it can be difficult to maintain support for legacy hardware that is working just fine. Third party maintenance providers are much more flexible with the hardware that can be covered, this extends the life and return on investment for gear that is stable and working.

    Third party maintenance works well side-by-side with OEM program. Maintenance plans are not an “all or nothing” proposition. You can keep your OEM coverage on some of your networking gear and have third party coverage on other components. Whatever makes the most sense for your department and your budget.

    Excited to learn what the Worldtech™ third party network maintenance program can do for your company? Request a complimentary network maintenance cost analysis or call 1-888-210-7636 to speak with one of our Worldtech™ specialists today.

  • Hardware Emergencies: Hot Spare or Maintenance Program?

    Fighting Fires How to Handle Server Hardware Emergencies

    You are on the team that is responsible for data center performance and reliability, that means putting out server or networking fires. Is your strategy dependent on maintenance programs, hot spares in the rack or on the shelf, or some combination of both?

    Server hardware failure. It happens all the time. Server components such as power supplies or drives will fail eventually.

    Fire Extinguishing Tip: Be prepared. Make sure you have spares for your key server components available onsite. If you don't keep spares on hand, World Data Products offers maintenance programs to provide replacements when you need them most.

    The key to putting out most IT hardware fires is to develop quality relationships before the emergency so when your next hardware fire pops up, you'll be ready.

    Questions? Call 888-210-7636 or contact one of our IT Hardware Specialists today for a free consultation.

  • Cisco Networking Third Party Maintenance Alternative

    Wishing you had a more cost-effective alternative to Cisco Smart Net maintenance? Most IT departments want a plan that includes next business day replacement, or at the very least, a spare unit on the shelf. However, many people are surprised when they learn how much of their budget goes to maintain networking equipment after purchase with a Cisco Smart Net maintenance contract. What you may not know is that third party maintenance (TPM) coverage can supplement or replace your Cisco Smart Net coverage at a fraction of the cost—and, without having to sacrifice network performance and reliability.

    Third party network maintenance offers considerable savings versus original equipment manufacturer (OEM) maintenance plans. The number one reason that a company would entertain the idea of using a third party maintenance company is because of the significant savings TPM offers over OEM plans. TPM offers all of the same features and coverage benefits as OEM maintenance, but at a significant discount. This means you get all of the performance and reliability you require at about half the cost (or less) of buying OEM coverage.

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  • Moving to Third-Party IT Hardware Maintenance

    Making the Move to Third Party IT Hardware MaintenanceThird party maintenance agreements

    can be a great way to save your organization money without sacrificing the quality or reliability.

    One reason why some IT managers or directors don’t rely more on using a third-party maintenance program is because original equipment manufacturers (OEMs) do their best to capture that business in an ongoing maintenance contract. Service contracts are a very profitable part of the OEM business model and they don’t want to lose that revenue stream.

    World Data Products has a data center services division that offers Worldtech™, a server and networking maintenance program that covers all of your IT hardware, from routers and switches to servers and storage arrays. We also provide data erasure and destruction, migration, even moving the data center. Need to dispose of that surplus or decommissioned gear? We have attractive buyback options as well.

    If you are ready to explore the savings and benefits of moving to a third party maintenance program, call 888-210-7636 or contact one of our IT Hardware Specialists today for a free, no-obligation consultation regarding IT hardware maintenance or our other services.

  • Network Hardware Maintenance or Spare and Repair?

    It’s Thursday morning and you’ve just settled into your desk with a hot cup of coffee. You’re about to get started on a pressing project when a coworker sticks his head into your office to tell you that one of your switches has failed. All of a sudden you find yourself squarely in the middle of a crisis. You have to get the network back up and running as quickly as possible. What do you do?

    Getting your network back online will depend on a number of factors: the size of your organization and your network, whether you have a maintenance program in force for your network, and whether you have a spare switch available on hand. For most organizations there are two main ways to handle a network failure. The first is to contract with a network maintenance company to manage your network hardware and handle failures for you. The second option is to have spare components on hand to swap out whenever a part of your network fails and then to have the failed component repaired. Below I look at the pros and cons of both methods to help you choose the best possible solution for your company:

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  • Choosing Third Party Maintenance

    Choosing Third Party MaintenanceWhat's the number one difference between a maintenance plan offered by the original equipment manufacturer (OEM) and one offered by a third party maintenance (TPM) company? Not sure? I will give you a hint: It’s flat and it’s green and you keep it in your wallet.

    Yes—money. The biggest difference between OEM and third party maintenance programs is the cost. Most maintenance plans for servers and networking equipment offered by TPM companies will look and feel exactly like an OEM plan. In fact, OEMs often use TPM companies to fulfill their IT hardware service contracts only they charge you much higher rates than the TPM company would if you did business with them directly. Clearly third party maintenance is an excellent cost-saving option for today’s enterprise organization.

    Are you wondering how to go about choosing a third party maintenance company? Questions you should ask potential TPM partners include:

    • Are your technicians OEM certified? Reputable TPM companies utilize technicians that are OEM certified on the equipment they service. Don’t assume that your TPM uses certified technicians—ask.
    • What types of coverage do you offer? Most TPM companies offer maintenance programs that mirror what the OEM is offering. Some will offer completely customized solutions as well—so if you don’t see a program that will meet your organization’s needs, be sure to ask if they can customize a program for you. Even some refurbished IT hardware can be covered by OEM and third party plans.
    • What’s included in my maintenance plan? Clarify the specifics of each plan you are considering and what services might cost extra. If a server fails, will it be replaced with the same equipment—or better? Will the replacement parts be new or refurbished?
    • What’s not included in my maintenance plan? Can the TPM company cover all of your technological equipment under one plan? (For example, including your printers with your servers and networking equipment?) Is anything specifically excluded from the plan? If so, what—and why?
    • Who will be my point of contact? Will your organization have a dedicated point of contact for maintenance claims? Are you funneled to the next available agent in a massive call center? Who will answer the phone if your network fails in the middle of the night on a weekend?
    • What number do I call? And is there more than one? An often overlooked detail during the buying process, knowing how many phone numbers you will need to wrangle when your network is down is an important consideration. Ideally, you should be able to call one dedicated number regardless of the type of equipment that failed and get the service you need.
    • How do I file a service claim? What do you need to do in the event that you need to file a claim? Is there an online website where you have forms to complete? Paper forms that need to be submitted? Or will a phone call to the claims center suffice? Knowing what hoops you need to jump through to file a service claim before the server crashes will ensure that you get your system back online sooner rather than later.
    • What does the coverage cost? Is your network covered with your monthly payment or annual contract? Or are there additional fees for particular services such as rush requests and sparing services? If some services are available via ala carte pricing, be sure to get a copy of the pricing list before you sign an agreement so that you can consider total maintenance cost against any other full-coverage programs.
    • Is there a satisfaction guarantee? Does the TPM company stand behind its work and guarantee customer satisfaction? How do you report a concern with service or product quality? How are those concerns handled—and how quickly? Does the company have customer testimonials on its website or references you can talk to?

    Third party maintenance is a fantastic way for your organization to fully leverage your IT budget and save money. Most organizations save at least 50% and sometimes up to 80% over OEM maintenance pricing. With that in mind, third party maintenance is a no-brainer, but knowing who you are doing business with and the services they will provide is essential. Do your research. Ask lots of questions. You could be on your way to serious savings.

    Questions? Call World Data Products at 888-210-7636 or contact one of our IT Hardware Specialists today for a free consultation.

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