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choosing an IT hardware reseller

  • IT Hardware Resellers

    What You Need to Know About IT Hardware ResellersThere are two types of IT hardware resellers: original equipment manufacturer (OEM) partner organizations and independent hardware resellers such as World Data Products.

    Chances are good that you have done business with both types of vendors. Here is a comparison of the two business models, and why we have leaned towards the advantages of being an independent IT hardware provider.

    OEM Partner Resellers:

    • Has a signed agreement with the manufacturer that states that they will offer the OEM’s line of products
    • May have limitations regarding other product lines or channels in which they may sell
    • Is likely authorized to sell OEM warranties and maintenance
    • Has the rights to use logos and other branding in their marketing
    • May or may not offer refurbished products
    • Probably does not buy used server or network hardware directly from end users

    OEM Partner Summary: Partner resellers are ideal for organizations that are interested in buying new equipment and typically refresh areas of their data center every three years.

    Independent IT Hardware Resellers:

    • Are independent of manufacturers and have no limitations on what they can sell
    • Offer third-party maintenance agreements to service or repair any brand of data center hardware
    • Will find the best possible new or refurbished hardware solutions for your company's requirements rather than being confined to a specific manufacturer's restrictions
    • Can stock or source legacy or "end of life" servers, networking items, and parts
    • Do not sell OEM maintenance and support but offer third party maintenance options at a fraction of the cost of OEM maintenance programs
    • Typically offer buyback programs to purchase used servers, storage, and networking gear directly from the end users
    • May offer additional data center services such as on-site or off-site data erasure or destruction, data migration, e-waste recycling, and other solutions
    • Sell server upgrades and custom configurations
    • Companies that buy and sell used equipment have short lead times. Need something fast? Our extensive inventory enables us to receive orders and sell server configurations that can ship same day.

    Independent Reseller Summary: Independent hardware resellers are a good fit for organizations that seek to fully leverage their IT budget, or are looking for single-source solution providers that provide an array of value-added services.

    There are benefits and limitations with both types of IT resellers. Many organizations rely on both depending on the application. The key lies in choosing a partner that will best meet your company's needs for the project at hand and the budget available.

    Questions? Call 888-210-7636 or contact one of our IT Hardware Specialists today for a free consultation.


  • How to Choose a Used Network Equipment Reseller

    How to Choose a Used Network Equipment ResellerChoosing the right--or wrong--used network equipment reseller can make a big difference in the success of your used hardware initiative. Choosing incorrectly often results in an a situation where you swear off buying used gear for the rest of your career. When purchased from a reputable reseller, used networking hardware can be as easy to use as new gear while saving a considerable amount of your organization's IT budget. Based on this alone, you can see that choosing the right reseller partner is critical.

    So, how do you sift through the many resellers in the market place and choose one that will provide high quality product for your organization? So glad that you asked! Here's a list of guidelines to consider as you start your search:

    Question: Are they selling used networking equipment or refurbished networking equipment? This one is a biggie, so make sure you ask. Once you start looking at network hardware resellers, you're going to be offered a lot of second-hand gear in a variety of conditions. Some will simply be called "used" while others will be called "refurbished" or "certified used." The main difference between these conditions is this: while all used, refurbished and certified used networking equipment has been owned by someone else, only refurbished gear has been reset to meet the original factory settings and specifications. (Certified used gear might also have been reset to the original factory settings too, particularly if it is certified used by the original equipment manufacturer (OEM). If it's "certified used" by a third party reseller, be sure that they have the ability to certify that particular manufacturer's equipment. If not, "certified used" is just another fancy way of saying refurbished.) Need more detail on the differences in condition? Check out this blog: 7 Differences Between Used and Refurbished IT Equipment.

    Question: What's the reseller's reputation in the market place? Asking around amongst your colleagues and doing some online research can get you "the inside scoop" on how a reseller treats its customers, on the quality of its products, and on how the company handles issues with its products and services, should they arise. By checking these sources, you are likely to get an idea of what the organization would be like to work with. Keep in mind that you are likely to hear both positive and negative feedback, but the goal is to watch for trends that you should be aware of as you make your decision.

    Question: What is the reseller's guarantee on refurbished products? Warranties and other performance guarantees vary from reseller to reseller, so be sure to ask for the details from any reseller you are considering purchasing from. Refuse to purchase refurbished networking gear that does not come with some sort of warranty or performance guarantee. Quality resellers will stand behind their work with a warranty so that you are covered in case you need it.

    Question: What is the reseller's stock availability? It might not seem like a big deal at first blush, but knowing that your reseller partner has networking equipment in their inventory can ensure that you get the product you need as quickly as possible. Aside from how quickly a company can get you the products you need, resellers that do not keep networking equipment on hand are sourcing from larger companies that do which means another round of markups and higher prices. Cut out the middle man and deal directly with the company that stocks the products to ensure that you get the best possible prices AND order fulfillment times.

    Question: Are custom configurations part of the sale price? Depending on what you are ordering, you might require that a refurbished system be configured to meet your networks current settings. Knowing whether those custom configurations are part of the product sale price is essential if you want to keep your budget in line.

    Choosing the right used network equipment reseller doesn't have to be difficult--it simply requires that you ask the right questions before you make your selection. By asking questions early on in the process, you are more likely to partner with the organization that will best meet your needs.

    Questions? Call 888-210-7636 or contact one of our IT Hardware Specialists today for a free consultation.

  • Choosing a Refurbished IT Hardware Reseller

    Choosing a Refurbished IT Hardware ResellerOnce you've decided to purchase refurbished servers, storage or networking equipment rather than buying new, it’s essential that you select the right refurbished hardware reseller to be your vendor partner.

    Who you select as your source for refurbished hardware will directly impact your experience with using refurbished gear and you don’t want the substantial benefits of buying refurbished to sour based solely on the supplier. So, it’s important to do your homework and know who you’re buying from.

    Wondering what questions to ask? No problem—we’ve got you covered. To successfully select a refurbished IT hardware reseller, you need to consider their:

    • Experience and reputation in the marketplace.
    • Technical staff and their qualifications and certifications.
    • Commitment to product quality.

    Experience and reputation. When it comes to buying refurbished IT hardware, who you choose to do business with is just as important as the kind of hardware you buy—sometimes even more important. You see, the equipment brand and model you buy will likely be the same regardless of where you buy it—for example, if you’re in the market for Cisco networking equipment that’s what you’ll buy from whichever vendor you decide on. However, the quality of that Cisco networking equipment could vary wildly depending on where you purchase it. Likewise, the warranty and commitment to quality could vary depending on which reseller you choose. With this in mind, it’s critical that you understand who you are doing business with. What is the company’s experience with your brand of refurbished hardware? How long have they been in business? What is there reputation in the marketplace?

    Technical staff and qualifications. Ever wondered who might have worked on the refurbished hardware you intend on buying? If not, you should. To ensure you receive a quality refurbished product, ask potential reseller partners about their technical staff and their qualifications. Are they graduates from a technical or vocational school? Are they certified by the original equipment manufacturer (OEM)? How long have they worked for the reseller? And then there’s the question of the reseller’s sales staff. How long have they been with the company? Have they worked with your preferred product line before? Are they focused on your organization’s needs and how they can help meet them, or are they simply interested in closing a deal? Can they make recommendations on other solutions that will meet your requirements but offer you additional benefits (e.g. lower cost, better features, etc.)? Do they hold any certifications or industry-related awards Most importantly, do you trust them?

    Commitment to product quality. This is where the rubber meets the road. It doesn’t matter how experienced a company is or how many certifications their technical staff holds, if the organization doesn’t have a clear commitment to product quality—and ultimately, to your satisfaction—you’re going to have a tough time making a successful go of buying and implementing refurbished IT hardware. Does the company you are considering have a published quality statement? Do they stand behind the products they sell? And in the event of an issue with the gear you buy from them, who do you need to call to get the situation straightened out? If a potential reseller partner does not have a clear commitment to product quality and customer satisfaction, look elsewhere.

    Buying refurbished IT hardware is a great way to maximize your department’s IT hardware budget and choosing a reseller partner doesn’t have to be a challenge. By asking the right questions when selecting a partner, you can easily identify the best reseller partner for your organization.

    Questions? Call 888-210-7636 or contact one of our IT Hardware Specialists today for a free consultation.

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