World Data Products, Inc. Announces Worldtech™ Maintenance Solutions
MINNETONKA, MN - January 21, 2011 – World Data Products, Inc. (WDPI), an international supplier of new and refurbished high-end IT equipment for enterprise and government entities, announces the introduction of Worldtech™ Maintenance Services to protect Cisco© equipment.
Worldtech Maintenance Services provides technical support on Cisco equipment, overnight parts replacement, access to certified technicians and custom-designed maintenance options that will save customers about 50% or more over the cost of Cisco’s SMARTnet©. WDPI offers Worldtech Maintenance on all Cisco products it sells as well as existing Cisco products currently in use, whether or not they were purchased from WDPI, without charging for inspection.
Three levels of coverage are available to tailor a program to meet each customer’s specific needs. WDPI offers 12x5 (7 a.m.- 7 p.m. CST, Monday-Friday), 24/7 and custom support levels offering high-level technical expertise for design, installation and support of Cisco Security, VOIP, Wireless, Switching and Routing. Custom parts sparing of critical hardware are also available to meet customer timelines and objectives.
Worldtech maintenance can be added to cover hardware that Cisco no longer covers, end of life equipment or used to supplement coverage after the SMARTnet contract expires. Worldtech offers a single point of contact for all WDPI covered hardware, free inbound/outbound shipping if a part is defective, and access to certified technicians for basic configuration support, hardware troubleshooting and next business day parts and replacement.
Recently WDPI conducted a survey with more than 600 customers and prospective customers responding to questions concerning their current SMARTnet contracts, alternatives, and key maintenance needs for their Cisco hardware.
Based on this survey, nearly 60% of current Cisco SMARTnet users were interested in a less expensive third-party maintenance option. Asked if they are interested in a maintenance program that offered parts replacement and technical support, 43% said that they were, with 52% stating hardware replacement as the most important feature of a maintenance program.
“With our extensive inventory of parts, we are able to supply Cisco part replacement as fast as the OEM,” said Jim Keister, marketing manager, WDPI. “Our customers tell us hardware replacement is critical to their operations and our on-hand inventory is a key part of meeting the demand.”
“It’s all about reducing operational pain, and the Worldtech maintenance solution is there to protect covered hardware in the event of failure,” Keister said. “Our customers are looking for an alternative with a vendor they trust.” “Our technical staff can trouble shoot on the phone to minimize downtime. When needed, WDPI will overnight a replacement.”
About World Data Products, Inc.(WDPI): Founded in 1987, World Data Products, Inc. (WDPI) is a world-class independent provider of on-demand new and OEM-quality refurbished server, storage, and networking hardware for enterprise level Information Technology (IT), healthcare, education, retail, manufacturing and government organizations. By taking a brand-agnostic approach and focusing on each organization’s unique hardware requirements, WDPI is able to offer flexible, customized solutions that save customers up to 50% or more on their hardware investment. WDPI sells leading hardware brands such as Cisco, DELL, IBM and HP. More information is available online at www.wdpi.com, by phone at 888-210-7636 or on our blog, The IT Hardware Forum.