Frequently Asked Questions
This page lists answers to the questions our customers ask us the most often about our products and how we do business. If your question is not listed here, please reach out to us at 1-888-210-7636 and one of our IT Hardware Specialists will be glad to help.
Where does your refurbished equipment come from?
We buy used and surplus IT hardware from organizations that have upgraded their systems as well as from leasing companies and manufacturer surplus. We do not buy damaged or salvage equipment. All of the refurbished gear sold by WDPI is guaranteed to be authentic OEM equipment that will perform like new.
What does your refurbishing process entail?
Before a piece of IT hardware is accepted for sale as Certified Refurbished Hardware it is subjected to rigorous testing to ensure it will meet our exacting standards. We clean, test, and reset every piece of equipment to its original factory settings. Minor repairs and cosmetic touch-ups are made as needed. Each component is tested multiple times throughout the refurbishment process, ensuring long-term performance and reliability for you.
Experience the WDPI Refurbishment Process first hand via a video tour of our state-of-the-art technical center.
What is the difference between your refurbished products and other used products I see online?
It’s important to remember that while all refurbished IT hardware can be considered “used equipment,” not all used equipment qualifies as refurbished hardware. Some IT hardware resellers will tell you that “used” equipment is the same thing as “refurbished” equipment, but this is rarely the case. Many resellers sell both “used” and “refurbished” equipment that has not been cleaned, tested or refurbished in any way.
At World Data Products, we guarantee the quality of our equipment and refuse to sell anything that hasn’t been fully tested and returned to its original equipment manufacturer (OEM) settings. All World Data Products Certified Refurbished IT Hardware is audited to ensure that the model and serial number match, verified for authenticity, subjected to comprehensive diagnostic testing, repaired or upgraded as needed, thoroughly cleaned, cosmetically updated to look brand new, reset to OEM specifications, and subjected to initial QA inspection before being added to inventory and a final QA check before the product is shipped to the customer.
Additionally, your order is monitored by a dedicated Sales Support Specialist from start to finish. Experience our Refurbishment Process first hand via a video tour of our state-of-the-art technical center.
What types of organizations buy refurbished IT hardware?
Smart companies buy refurbished IT hardware when it meets their business requirements and smart companies come in all shapes and sizes. World Data Products has a wide variety of customers ranging from businesses in the SMB space to Fortune 500 companies. We serve a wide range of industries including information technology, healthcare, retail, education, finance, and local and federal government agencies.
If I have problems or issues, can I call your technicians?
Yes! World Data Products offers technical support for servers, storage, and networking equipment via its Worldtech™ program.
For technical support on your Cisco® networking equipment, visit Worldtech for Cisco® Networking Equipment (link) or call 1-888-210-7636 to speak with a Cisco Network Hardware Specialist.
For technical support on servers, storage, and peripheral devices, visit Worldtech for Servers, Storage, and Peripherals (link) or call 1-888-210-7636 to speak with an IT Hardware Specialist.
What are the benefits of doing business with an ISO 9001:2008 certified company?
The ISO 9001:2008 certification demonstrates an organization’s commitment to providing high quality product as well as eliminating or changing any inefficient processes associated with creating and shipping that product. Doing business with an ISO 9001:2008 certified IT hardware reseller is one way to ensure that you are buying a quality product.
Are you an authorized HP dealer?
Although we offer a comprehensive selection of HP networking products at competitive prices, we made the decision not to become an authorized HP reseller. This allows us to focus on your specific IT requirements and provide the products and services that best meet those needs regardless of equipment manufacturer.
Are you an authorized Dell reseller?
Yes! We are proud to be a Dell Preferred Partner on new equipment sales and an independent reseller of refurbished Dell equipment.
Is World Data Products an authorized Cisco reseller?
Although we offer a comprehensive selection of Cisco networking products at competitive prices, we made the decision not to become an authorized Cisco reseller. This allows us to focus on your specific IT requirements and provide the products and services that best meet those needs regardless of equipment manufacturer.
Does World Data Products lease networking equipment?
Does World Data Products lease servers and storage equipment?
What is your warranty on refurbished equipment?
Have confidence when purchasing refurbished equipment from World Data Products. All of our refurbished equipment is backed by a 90 day warranty.
How do I return a product?
We’re sorry to hear that your purchase hasn’t worked out for you. To discuss your return options, please call 1-888-210-7636 today.
Do you offer overnight shipping?
Yes! We offer optional overnight shipping on the majority of our inventory, including custom configurations!
Can you help me with my custom configuration?
Yes! We offer consulting and custom configurations on all of the brands we sell.
Still have questions? Call 1-888-210-7636 to speak with one of our knowledgeable IT Hardware Specialists today!