World-Class Refurbishment Process

World Data Products, Inc. (WDPI) is committed to providing the highest quality refurbished servers, storage and networking equipment at the best possible prices. To ensure that every product we sell meets our high quality standards, each refurbished system and component is subjected to a rigorous refurbishment process. All IT hardware refurbished by WDPI is fully reconditioned and tested to meet or exceed original factory performance specifications. The world-class WDPI refurbishment process includes the following steps:

Receiving Process

Equipment is unboxed and visually inspected.
Validation of authenticity completed.
Unique bar code tag applied for tracking purposes.
Product is received into the ERP system.
Product is staged for Auditing Process.

Audit Process

Model and serial numbers are verfied.
Equipment is examined for cosmetic issues / damage.
Internal cleaning completed.
Functional testing completed.
Product is updated to the current version level, if necessary, and servers are restored to the base configuration.
Parts are individually packed in anti-static bags.
Product condition is noted in the ERP system.
Product is staged for Refurbishment.

Refurbishment Process

Full diagnostic testing is completed.
Parts are replaced, if necessary.
Product reset to original equipment manufacturer (OEM) specifications.
Final cosmetic cleaning and touch up completed.
Final quality inspection.
Product is staged for Inventory Control.

Inventory Control Process

Product location defined in warehouse and stored in the ERP system.
Bar coded labels used to track all product movement.
Weekly cycle counts ensure inventory accuracy.
Video surveillance ensures security of all activity in warehouse.
Product is ready and available to be sold.

Order Management Process

Order is entered into the ERP system.
Products allocated to an order by model and serial number.
Order is picked and the bar code label is scanned from location in warehouse.
Order is delivered to a hardware technician for technical quality assessment.

Technical Quality Process

Certified technician processes order by type.
Server/chassis orders are built to custom specifications and retested.
Parts orders are verified for accuracy and functionality.
Accessories are added to the order.
Final order inspecition is completed.
Q.A. check is completed in the ERP system to verify the parts on the order.
Packing slip is generated.
Order is staged for packing and shipping.

Packing and Shipping Process

Final step in quality assurance.
Order is inspected and piece count is verified. Packer documents any cosmetic issues with the order and market it "as if" if necessary.
Order is professionally packed using custom packaging.
Shipper processes the order using the customer's preferred shipping method.

Order Administration and Logistics Process

Each order is assigned to a dedicated Sales Support Specialist (SSS).
SSS reviews order for accuracy and monitors the order's progress through the order process.
SSS arranges the appropriate shipping method.
SSS provides customer service through the process and processes RMAs if needed.

Warranty Eligible

All refurbished systems and components sold by WDPI include an industry-leading product warranty. In addition, each refurbished product is eligible for the original equipment manufacturer's (OEM) maintenance plan as well as third-party maintenance programs.

Our staff of hardware specialists is ready to help you leverage your IT budget with the purchase of OEM-quality refurbished hardware. Call us today at 1.888.210.7636 or email us at [email protected] for more information.