Product Return Guidelines

World Data Products will replace or refund orders placed directly with World Data, provided it is returned within 30 days from the date the products are received, and subject to the World Data Product Return Guidelines detailed below:

Contact a Sales Support Specialist via 1-800-553-0592 or This e-mail address is being protected from spam bots, you need JavaScript enabled to view it to begin the Return of Merchandise Authorization (RMA) process.

1. Service / Technician assistance will be implemented first when related to a hardware failure 
2. Only defective products are eligible for our RMA program.  Once we have verified your request for an RMA with the valid serial number(s), you will be issued an RMA Number.  We will send you (via Fax, E-Mail or Postal Mail) the RMA Packing Slip that is required to be sent with the return. (Without the RMA Packing Slip, the receiving department cannot accept the return shipment)
3. All RMA Numbers are valid for 15 days.  Return freight not related to product quality will be the responsibility of the shipper.  Product returned that is stated to be defective and is tested as good will be treated as a customer initiated return and you would be responsible for any restocking fees that would apply.
4. Products returned not related to product quality will be at World Data Products discretion whether to accept the return with a restocking fee of 25% or refuse the return.  Product must be in working condition and resalable  Product must match our serial number listed on a sales order within 15 days of request.
   Products returned outside of 15 days will be subject to current valuation in addition to restocking fee.
5. Products that have a valid warranty will be accepted within that timeframe.
6. World Data Products will issue a refund for the price of the product you return based on the above-referenced guidelines within 30 days from receipt of the RMA.  We will refund shipping costs only if the return is a result of our quality or order error.

Shipping

1. All orders have the assumption that they are in stock
2. FedEx Ground and UPS Ground and 3 Day Select orders received by 3pm will be processed and shipped the same day.
3. FedEx Air and UPS Air orders received by 4pm will be processed and shipped the same day.
4. FedEx Freight orders received by 2pm will be processed and shipped same day.
5. DHL orders received by 3pm will be processed and shipped the same day.