Managed Services

Left unmonitored, your network and computers will inevitably fail, leaving employees idle and impacting your ability to do business - costing thousands through the loss of productivity or revenue.

With networks growing faster than ever, IT management is usually hectic at best and sometimes even borders on chaotic. So how can you implement changes that will enable you to keep your business running, while lowering the complexity and cost of managing your servers and desktops?

Use our ROI Calculator to realize how much you could be saving!

Managed Services Offered by World Data Products, Inc.

• Monitoring Services
• Desktop Managed Services
• Server Monitoring & Management
• Network Infrastructure Monitoring & Management
• Printer & Peripheral Management
• Help Desk Services
• On-Call Dispatched Maintenance
• Storage Management Solutions
• Virtualization Hardware As A Service - vServer
• Virtualization Software As A Service Enterprise Hosting
• Asset Lifecycle Management
• IT Consulting

Is IT Your Core Business?

As the owner of a small or midsized business, you invest in IT to increase your operational ROI. Trouble can arise, however, when you or your team are distracted from your core business initiatives because of IT issues. Maybe IT support and management are being performed by employees who have multiple duties, which can impact both their ability to deliver in other areas, as well as the overall quality of IT support.

Contracting WDPI to take care of your IT means you can focus all your resources on your primary business operations, maximize revenue, and be more efficient. WDPI can provide affordable, 24 X 7 best practices monitoring and management of all your IT assets, including systems, software, devices and virtual resources. They’ll also be informed with automated alerting of any event that may affect the normal operation of IT.

When there is a problem, most issues can be diagnosed accurately and resolved through rapid remote remediation that takes much less time than onsite visits, saving you the often considerable costs of downtime. With all the IT health and performance data that 24 X 7 monitoring brings in, your solution provider is better positioned to help you optimize configurations, manage system and software versioning, and eliminate costly and obsolete equipment.

The Advantages of IT Expertise

WDPI delivers best practices monitoring and management of all your IT assets with the use of hundreds of Policy Modules. Policy Modules are sets of monitoring and alerting rules, developed in partnership with leading vendors like Microsoft, Intel, Cisco, Symantec and others. Policy Modules help ensure that everything in your IT environment is being effectively monitored and alerted on, and puts performance-related data at WDPI’s fingertips. Detailed, accurate data also helps expedite diagnoses and resolutions when IT issues do occur.

Because the managed services platform WDPI has an open architecture, any customer environment, no matter how diverse, can be easily integrated. Any changes, such as the addition or removal of systems, devices and software are detected automatically and accommodated smoothly.

Finally, because the managed services platform is agentless, it requires only one small, lightweight piece of software to be installed on a single server in your environment once. Deployment has no impact on your systems or operations.

Features of WDPI's Managed Services

Quick Response

• WDPI can monitor what issues are affecting your assets and will respond before they become critical - Proactive Solutions
• Automatic alert dispatch to WDPI guarantees a quick response to problems at your site

Service solutions

• Alerts WDPI when an asset has a problem
• Automated dispatch of technicians only when need arises vice an on-site model of hardware maintenance delivery
• Non-hardware problems passed to your staff for resolution if desired

Graphical Performance Reporting

• Scheduled executive reporting, automatically generated and sent directly to your email address
• Easy-to-understand graphical reports with "un/acceptable threshold" lines
• Makes capacity management and upgrade planning simple

Remote Management And Communication

• WDPI can minimize disruptions to the work environment by remotely resolving issues using a secure VPN system
• If an issue arises that requires on-site assistance, prior in-depth knowledge allows us to send fully prepared specialists who can resolve the issue faster than ever before Network services monitoring and alerting (POP3, HTTP, FTP and others)
• Very low bandwidth requirements - does not slow down your network response time with issues affecting your network and will respond before they become critical - such as a server running low on memory

Detailed Site Level Inventory

• Up-to-date hardware, software and patch information - automatically collected,
• 100% accurate - can be used for insurance claims in case of flood, fire or theft, asset tracking and lease management

To learn more about WDPI's Managed Services, please call us at 888.210.7636 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .