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Installation Guide

This installation, service and support guide is part of our commitment to your satisfaction prior to, during and after the sale. It will help you to achieve a trouble-free installation with valuable information on:

Obtaining support information
OEM and World Data Products warranty information
Arranging for vendor maintenance
Handling issues with shipping or product returns

In addition, you'll find information on the World Data Products refurbishment process.

Tips For A Trouble-Free Installation

Before you begin installation, we suggest you consider the following:

Make sure you have an adequate number of properly grounded electrical outlets for your server, monitor, and any other options you intend to install.
Back up all-important data before you make changes to disk drives.
Ensure all required hardware and software are available, including power and SCSI cables.
Check boxes and equipment for damage.

Installation Manuals

Installation manuals from the manufacturer are typically not sent with refurbished equipment, but are generally available on-line:

Please refer to these for valuable information on:

Set up and cabling requirements
Start and configuration procedures
Install options
Installation of operating systems (NOS)
Basic troubleshooting recommendations

Arranging For Vendor Maintenance

Unless otherwise noted, World Data Products guarantees its refurbished hardware meets manufacturer’s standards for performance, reliability, serviceability and availability, making it eligible for OEM maintenance.

Certification polices vary by vendor. The table below contains the details of the OEM’s policies. In some cases the OEM may require the equipment be inspected for a fee.

OEM Maintenance Programs

	Compaq	Dell	HP	IBM	Sun
Inspection required by OEM	< 3 yrs, No	< 5 yrs, No	No	No	Yes
Grace period required by OEM	No	No	90	No	90
Software transferable	No	No	No	No	No
“Banding” option available from OEM	No	No	No	Yes	No
3^rd party maintenance options available	Yes	Yes	Yes	Yes	Yes
How to contact OEM to arrange maintenance	800-ok-compaq	831-430-3463	800-386-1115	1.888.210.7636	1.888.210.7636

When registering for vendor maintenance you will need the following product information:

Product name
Type
Model number
Serial number

Warranty Information

World Data Products provides an industry leading warranty for the products we sell, ensuring that the hardware meets the manufacturer’s standards for performance, reliability, serviceability and availability required for OEM maintenance.

Warrantees differ according to manufacturer. Unless otherwise specified, the warrantees are as follows:

Product Warranty Information

	World Data Products’ Warranty	Guaranteed eligible for Vendor Maintenance*
Cisco	One year	Yes
Compaq	90 days	Yes
Dell	90 days	Yes
HP	90 days	Yes
IBM	30 days	Yes
Sun	One year	Yes

World Data Products guarantees refurbished systems will meet the manufacturer’s standards for performance, reliability, serviceability and availability required for OEM maintenance. In some cases the OEM may require that equipment be inspected for a fee.

Obtaining A Return Authorization (RMA)

To ensure the responsive and accurate handling of issues as they arise, World Data Products requires a Returned Authorization (RMA) for products that are to be returned. The process is simple and straightforward:

Call Your Sales Representative to validate the RMA. A WDPI Sales Support Specialist (SSS) will send you a RMA Request Form to fill out. We can be contacted at 1.888.210.7636.
Fill out the RMA Form. Information to fill out includes Part number, Serial number, WDPI Invoice number and Purchase Order number
Receive an RMA Number. RMA requests are qualified and processed upon receipt of the completed form. An RMA number is generated within 24 hours from receipt of the request, and will be valid for 15 days thereafter.
Return the equipment. Along with the RMA number, you’ll be sent instructions how to return equipment. Your account will be credited upon receipt of the equipment.

Who To Call For Support

In the rare occasions that something does go wrong, World Data Products stands behind everything we sell. If you need help with your installation or have concerns, you can contact us as follows:

By Phone at 1.888.210.7636
By Email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Handling Problems with Shipping

If your equipment arrives damaged, we recommend following the procedures below to expedite the resolution of shipping issues and the replacement of damaged equipment:

Immediately call your World Data Products Sales Representative
Have Sales Order number ready.
Have serial and model # of damaged equipment on hand.
Take digital pictures of the damage if possible.
Obtain Return Authorization (RMA).

Please know that World Data Products stands behind everything we sell and will take care of any errors as quickly, efficiently and painlessly as possible to make sure you experience as little downtime as possible. Thank you again for letting us be your Hardware Lifecycle Management provider.