Installation Guide
This installation, service and support guide is part of our commitment to your satisfaction prior to, during and after the sale. It will help you to achieve a trouble-free installation with valuable information on:
- Obtaining support information
- OEM and World Data Products warranty information
- Arranging for vendor maintenance
- Handling issues with shipping or product returns
In addition, you'll find information on the World Data Products refurbishment process.
Tips For A Trouble-Free Installation
Before you begin installation, we suggest you::
- Make sure you have an adequate number of properly grounded electrical outlets for your server, monitor, and any other options you intend to install.
- Back up all-important data before you make changes to disk drives.
- Ensure all required hardware and software are available, including power and SCSI cables.
- Check boxes and equipment for damage.
Installation Manuals
Installation manuals from the manufacturer are typically not sent with refurbished equipment, but are generally available on-line:
- Cisco Installation Manuals
- Compaq Installation Manuals
- Dell Installation Manuals
- HP Installation Manuals
- IBM Installation Manuals
- Sun Installation Manuals
Please refer to these for valuable information on:
- Set up and cabling requirements
- Start and configuration procedures
- Install options
- Installation of operating systems (NOS)
- Basic troubleshooting recommendations
Arranging For Vendor Maintenance
Unless otherwise noted, World Data Products guarantees that its refurbished hardware meets the original equipment manufacturer’s standards for performance, reliability, serviceability and availability, making our refurbished hardware eligible for OEM maintenance.
Certification polices vary by manufactuer. The table below contains the details of the OEM’s policies. In some cases the OEM may require the equipment be inspected for a fee.
OEM Maintenance Programs
|
|
Compaq |
Dell |
HP |
IBM |
Sun |
|
Inspection required by OEM |
< 3 yrs, No |
< 5 yrs, No |
No |
No |
Yes |
|
Grace period required by OEM |
No |
No |
90 |
No |
90 |
|
Software transferable |
No |
No |
No |
No |
No |
|
“Banding” option available from OEM |
No |
No |
No |
Yes |
No |
|
3rd party maintenance options available |
Yes |
Yes |
Yes |
Yes |
Yes |
|
How to contact OEM to arrange maintenance |
800-ok-compaq |
831-430-3463 |
800-386-1115 |
1.888.210.7636 |
1.888.210.7636 |
When registering for vendor maintenance you will need the following product information:
- Product name
- Type
- Model number
- Serial number
Warranty Information
World Data Products provides an industry leading warranty for the products we sell, ensuring that the hardware meets the manufacturer’s standards for performance, reliability, serviceability and availability required for OEM maintenance.
Warrantees differ according to manufacturer. Unless otherwise specified, the warrantees are as follows:
Product Warranty Information
|
|
World Data Products’ Warranty |
Guaranteed eligible for Vendor Maintenance* |
|
Cisco |
One year |
Yes |
|
Compaq |
90 days |
Yes |
|
Dell |
90 days |
Yes |
|
HP |
90 days |
Yes |
|
IBM |
30 days |
Yes |
|
Sun |
One year |
Yes |
World Data Products guarantees refurbished systems will meet the manufacturer’s standards for performance, reliability, serviceability and availability required for OEM maintenance. In some cases the OEM may require that equipment be inspected for a fee.
Obtaining A Return Authorization (RMA)
To ensure the responsive and accurate handling of issues as they arise, World Data Products requires a Returned Authorization (RMA) for products that are to be returned. The process is simple and straightforward:
- Call Your Sales Representative to validate the RMA. A WDPI Sales Support Specialist (SSS) will send you a RMA Request Form to fill out. We can be contacted at 1.888.210.7636.
- Fill out the RMA Form. Information to fill out includes Part number, Serial number, WDPI Invoice number and Purchase Order number
- Receive an RMA Number. RMA requests are qualified and processed upon receipt of the completed form. An RMA number is generated within 24 hours from receipt of the request, and will be valid for 15 days thereafter.
- Return the equipment. Along with the RMA number, you’ll be sent instructions how to return equipment. Your account will be credited upon receipt of the equipment.
Who To Call For Support
In the rare occasions that something does go wrong, World Data Products stands behind everything we sell. If you need help with your installation or have concerns, you can contact us as follows:
By Phone at 1.888.210.7636
By Email at techsupport@wdpi.com
Handling Problems with Shipping
If your equipment arrives damaged, we recommend following the procedures below to expedite the resolution of shipping issues and the replacement of damaged equipment:
- Immediately call your World Data Products Sales Representative
- Have Sales Order number ready.
- Have serial and model # of damaged equipment on hand.
- Take digital pictures of the damage if possible.
- Obtain Return Authorization (RMA).
Please know that World Data Products stands behind everything we sell and will take care of any errors as quickly, efficiently and painlessly as possible to make sure you experience as little downtime as possible. Thank you again for letting us be your Hardware Lifecycle Management provider.
